Every clock is printed and assembled in-house, then sent to you by Royal Mail. This page explains what to expect and what happens if you need to send one back.
Delivery
We make each clock to order. Please allow 1 to 2 working days for us to print, assemble and pack it. Royal Mail then takes a further 2 to 3 working days.
We send everything by Royal Mail Tracked and Signed, so you will get a tracking number and someone will need to sign for the parcel. If you will be out, you can arrange a re-delivery or collection with Royal Mail.
Postage is charged on top of the price of the clock and shown at checkout before you pay.
- United Kingdom: £4.95
- Europe: £9.95
- USA and Canada: £15.95
Orders to destinations outside the UK may be subject to import duties, taxes or customs charges in the destination country. These are not included in our prices or postage and are the buyer’s responsibility.
Changing your mind
If you change your mind, you can cancel your order and return the clock within 14 days of the day you receive it. Tell us by email at mike@clocksbydesign.co.uk that you want to cancel, and send the clock back within 14 days of telling us.
Return postage is paid by you. We recommend a tracked service, because the clock stays your responsibility until it reaches us.
Please send the clock back unused, in its original box and packaging, and with all its parts. If it comes back damaged because it was not properly packed, we may deduct a fair amount from your refund.
We refund the price of the clock and the original standard postage within 14 days of receiving the clock back, to the payment method you used.
If your clock is faulty or arrives damaged
Please email mike@clocksbydesign.co.uk within 14 days of delivery with your order number and a photo of the problem. Please keep the packaging until we have replied.
We will offer you a replacement or a full refund, whichever you prefer. We pay the return postage and the delivery of any replacement. Your statutory rights for faulty goods under the Consumer Rights Act 2015 are not affected by anything on this page.
Refunds
Refunds go back to the payment method you used. Once we confirm one, it usually reaches your account within 5 to 10 working days, depending on your bank.
Contact
Email mike@clocksbydesign.co.uk and we will reply within 2 working days.